Your team is so helpful! Great work and care on my bike. So appreciated when I rely on my bike everyday. :)
Staff is wonderful. Bike gets fixed properly and the dog is so friendly.
Excellent experience of professional care and human to human connection.
Quick, quality service, and the folx who work there are the best!
They were great whenI brought my bike in. Really friendly and willing to help. My new go to bike shop.
Without question, the BEST experience I’ve had at a bike shop in Vancouver. Kind, thoughtful, courteous and caring service. We are so happy as a family to have our bikes tuned up and ready to roll.
Every time I stop at this place I’m left clear on what I want to do next and with fewer questions than when I arrived. Given that any moment I’m pondering 10 different things around my bike and biking, this is an incredible thing. They didn’t fail to disappoint, i appreciate that so much about you. Thank you thank you thank you.
Love coming here! Thanks for the super helpful and considerate vibe :)
Super kind, friendly, helpful staff that go above and beyond.
Fantastic and simple drop off!
Love the vibe here! So happy to have my bike’s bar tape updated. Looks great, price was right, everyone was lovely. Thanks FF!!
Always great service, from a solid team! Quick and speedy bike rack addition, thanks Flat Fix.
Thank you so much, BJ for your service. You guys not only fixed my bike but also reviewed it and made my ride smoother. I feel like I've just purchased my bike. I'm so happy with what I got from your service. Thank you again, I super recommend you!!
Quick and friendly service
Simple amazing. Fast, friendly, fantastic. I’ll be back.
If only I can give 6 stars…keep up the great work guys!
Friendly, knowledgeable, courteous staff go the extra mile to help you out. Great service.
Excellent service! Repaired my flat tire quickly and for a minimal charge.
Great service! Staff were very friendly and knowledgable.
Great service! A really transparent process, with all services, work and parts costed up after inspection and before agreeing to any work done. The work was done quickly and everyone I met was super friendly. My bike Joanna is now feeling great and ready to go!
These countless positive reviews tell the story. Since its opening, Sidesaddle/Flat Fix has meant simply the best all round experience one could hope for. Unfailingly friendly, knowledgeable, budget-savvy and thorough -- there's a reason the dog is so mellow and contented!
Highly competent; timely and efficient; very friendly (including lovely bike shop dog). Online booking is easy and quick.
Always efficient, always friendly, always nice to be able to take your bike to people you trust and like.
I didn't expect to have my bicycle fixed so fast, I am very thankful to them for keeping the highest standards of hygiene to protect themselves and us, customers.
Always the best!
Great, friendly service and a handsome dog too. I'd prefer to be able to walk in without booking online (a process relies upon my technical prowess and my memory, both of which are shoddy) but maybe there's too many bikes and not enough shops?
Very friendly staff and they answer all my questions. Bike tune up was fast and I got it back the same day.
So accommodating of my timing, plus professional and nice humans. And dog.
Awesome Experience. Looked over "GiGi" my bike-- gave an estimate on some extra work I wanted to be done. Professional, Respectful, Chilled, and A Great Greeter Dog! Would Recommend Flat Fix as a place to go.
Very kind and friendly staff. Went out of his way to help sort my bike out.
Super Friendly and knowledgeable ,got my Bike fixed up in no time with the appointment system. For a die hard Surly owner with a Big Fat Dummy they now have my business for the Long Haul !
I always get good service and good advice at the shop! Really friendly people, and a cute dog
So glad I went to Flat Fix! Great service and wonderful staff. Thank you!
I’ve only been a few times so far, but staff are always generous with their time and their knowledge. I’ve been impressed with every interaction and will keep going back. :)
Always a pleasure coming to this shop and the sister shop, Side Saddle. The staff are so friendly and welcoming. They care about the quality of their work and the customers.
Friendly service, super fast. Keefer is awesome
Booking was easy (and able to get next day appointment). A quick job and picked the bike up after a trip to the grocery store. Friendly staff
The team at Flat Fix was fantastic! They were friendly, inclusive, respectful, thorough, and did an amazing job ensuring my bike is safe operating in excellent shape. They also provided me with advice about things to look out for and that would extend the life of my bike and its components. I highly recommend this shop!
The team here (including Coopie) is always so professional, friendly, and helpful. Love this place!
Good service. Only wish they'd change the incorrect phone number for them on some of their paperwork. (email I think). gc
The service was great, the team was very friendly and my bike seems like new right now.
I got an advanced service as my bike needed a fair bit of work - I ride East side to UBC for work so things get worn down, and they did an amazing job. Bike feels like new and they took the time to clean things up when putting on new components and do a really thorough job. Oh, and it only took a day as well so I'm glad to have my bike ready for another week of commuting. Thanks so much :D
Honest staff, great customer service and excellent communication. Our bikes were tuned up and repaired without delay
I love this place. Everyone is always so helpful and friendly.
I was there for two new tires and I also asked them to check the bike out. Well they were thorough. Found all sorts of things that need replacing or repairing. The budget was done and $560 dollars later I should be riding again. Keep me going until I get the electric bike.
Amazing staff, good price, quick service
Very efficient & friendly service. Will definitely be coming back!
always amazing service! <3
Quick friendly service and sales! New go to spot.
Friendly service with great communication and speedy service.
We LOVE FLAT FIX!!!! You folks are amazing!!!
Super service. We needed to get the bikes fixed fast as we were flying the next day. We booked on line and got the issues solved very quick. Thanks
Everyone at Flat Fix is friendly, knowledgeable and goes above and beyond! The general vibe is kind, genuine and inclusive. You can tell everyone there loves bike - and it shows. Thanks again!
Friendly, knowledgeable and great service.
got my flat fixed. liked the covid protocols. they're good. texted me when it was ready. very nice people.
10/10 super helpful, very quick, friendly staff.
First time here and had a great experience! Booked an online appointment for a flat tire (tube fix), paid the $30 online deposit. Everyone was super friendly! The repair was quick, same day finished. The guy at the front explained everything very well to me, and the cost ended up being only about 0.40 cents over the $30 I paid during booking. It's a cool little shop that always seems to be quite busy (in a good way), I will definitely come back here for my future bike needs :)
I felt very taken care of.thankyou so much.
Quick fixe, super friendly
Quick, friendly, and welcoming!
Really nice staff, asked what my budget was and double checked with me what I did and didn’t want to do with my bike, and offered solutions if things went out of my price range.
Thanks again Flat Fix for your quick and honest review of my bike and recommendations to pursue a warranty fix :)
Great service! I was in and out in a minute or so, and the tune-up took barely a day. Will definitely go back!
Great staff, very helpful in tuning the bike, runs well. Thanks for you help, bike is running great
Fast, friendly, responsive, caring :)
I got a new bike from Flat Fix this spring and they were awesome! I had a pretty specific idea of what I wanted and the staff were so helpful in letting me know what my options were. I’ve also come in here for repairs and check ups in the past and always had a great experience. Knowledgable, sweet staff who are willing to take the time to answer your questions. One of my fav bike shops!
Great service! It was quick and got my bike working smoothly again.
I've always been intimidated by bike shops, especially ones focused on road cycling. Flat Fix is the first one where I've felt totally comfortable asking questions and actually learning. They are so friendly, knowledgeable and make you feel comfortable! Great place.
Helpful staff. Service was efficient too, though you may have to wait a while. They were booking 7 days out when I reserved a spot. Pretty typical since COVID.
Very friendly, helpful and affordable.
The Flat Fix folk are lovely: friendly, knowledgeable, efficient. Highly recommend!
Very friendly and a great service, same day return on my warranty tune up and they cleaned up my bike for me as well!
Great, knowledgeable team! Very good about crowd control with the covid precautions too.
I had a flat on the way to a brewery tour. One of the lovely staff sold me a tube and tire levers to do the repair outside myself. After struggling and puncturing another tube, they sold me another one and did the replacement for me with a smile on their face. I offered to tip them and they declined. From here on out I won't be going anywhere else for bike repairs.
I have never felt more comfortable in a bike shop. Immaculate work and nice people!!
Great staff! Brought a spare tire to them to see if it would fit my bike to save money and they were very accommodating. My bike is working the best it's been ever since I got it and for a very reasonable price. My new favorite go-to store
Great service. Organized, on schedule, quality.
Great my bike looks like new very friendly staff
Great experience, won’t hesitate to recommend this shop for any bikes problem, good customers service, excellent knowledge about job polite and courteous service reasonable prices.
Great experience! Quick, communicative, and they sang my name when I came in and the shop dog went to keep my partner company. Full service!
The service was on time and good. I thought the repair will be more simple however I had to leave the cycle because they need to order an additional bike. But she was very friendly and explain in detail why the additional part.
Great location. Fast and fair price. Nothing but the best. Highly recommended.
They did a great job helping me decide what repairs I should take on and really had my best interests in mind! flat fix is awesome !
Wealth of knowledge. Very efficient and friendly. Like it much.
Great work, great advice and great price! Highly recommend
Bike not in yet. You must read notes
The crew were awesome sauce. Quick turnaround, good price, and a fun atmosphere! I highly recommend supporting them 👍
Workin great thanks again
Fast, efficient, friendly and fair pricing
The staff at Side Saddle Flat Fix have been very accomadation get and helpful. I would recommend them.
Bike mechanics are important essential workers! If I don’t have a functional bike, my mental health crashes. By keeping my bike in good shape for me, they’re helping with the pandemic, cause they’re keeping me well, physically and mentally!